Troubleshooting What to Do If Your Whirlpool Freezer Is Not Freezing

Troubleshooting What to Do If Your Whirlpool Freezer Is Not Freezing
Table of Contents

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1. Check the Power Supply

When troubleshooting a Whirlpool freezer that isn’t freezing properly, start by checking the power supply. A loose cord or tripped circuit breaker could be the issue. Ensure the freezer is plugged securely into a working outlet and inspect the power cord for damage.

  • Verify the outlet’s functionality by plugging in another device.
  • External factors like heat sources or sunlight can affect cooling efficiency.
  • Keep the freezer in a suitable location away from heat and avoid overcrowding it with other appliances.

Addressing power supply issues lays the groundwork for successful troubleshooting. If the freezer still doesn’t freeze adequately, continue with further steps to identify and resolve potential malfunctions. Always refer to the appliance manual or seek professional repair advice for specific instructions.

2. Examine the Thermostat Settings

When troubleshooting a Whirlpool freezer not freezing properly, start by checking the thermostat settings, which control the freezer’s temperature. Ensure it’s set between -18°C to -23°C (-0.4°F to -9.4°F).

  • Check thermostat settings to ensure they’re at the desired cooling temperature.
  • Use a multimeter to test thermostat continuity; lack of continuity or fluctuations may indicate a faulty thermostat.
  • Inspect visible components like wires or connectors for damage or looseness and repair as needed.

Regular maintenance such as cleaning air vents and coils can prevent thermostat issues and ensure proper airflow, reducing strain on cooling systems.

3. Inspect the Freezer Door Seal

Inspecting the freezer door seal is crucial when troubleshooting a Whirlpool freezer not freezing properly. The seal maintains temperature by creating an airtight closure, but wear or damage can compromise its effectiveness.

  • Visually inspect the seal for wear, tears, or gaps.
  • Run fingers along the perimeter to check for proper contact.
  • Conduct a dollar bill test to detect sealing gaps.

4. Clear Air Vents and Coils

To maintain your Whirlpool freezer’s performance and prevent issues, regular cleaning of air vents and coils is crucial. Dust, debris, and ice buildup can hinder airflow and cooling efficiency over time. Neglecting maintenance risks ineffective freezing.

  • Check and clear air vents to ensure proper cold air circulation.
  • Remove any obstructions like food or ice blocking the vents.
  • Turn off and unplug the freezer before cleaning coils for safety.
  • Use a soft brush or vacuum cleaner to clear dust and debris from coils.
  • Avoid sharp objects to prevent damaging coil fins and disrupting airflow.

5. Verify the Freezer Location

When troubleshooting a Whirlpool freezer not freezing properly, consider its location. Placement affects performance; position it away from direct sunlight and heat sources like ovens. Avoid extreme temperatures in garages or basements to prevent control issues.

Location Matters

  • Keep the freezer in a cool, dry area away from heat sources.
  • Avoid placing it in fluctuating temperature zones like garages.
  • Ensure stable room temperature to maintain optimal functionality.

Ventilation and Space

  • Provide adequate space around the freezer for airflow.
  • Avoid blocking air vents or coils to prevent overheating.
  • Clean air vents and coils regularly to prevent dust accumulation.

Consider external factors like humidity; high levels can reduce cooling efficiency. Keep the kitchen well-ventilated and use dehumidifiers if needed. Regular maintenance, alongside addressing location-related concerns, ensures optimal performance.

6. Evaluate the Freezer Contents Organization

When troubleshooting a Whirlpool freezer that isn’t freezing, focus on organizing its contents effectively to ensure proper airflow and efficient cooling:

  • Rearrange items inside, leaving ample space around each for airflow.
  • Avoid overcrowding to prevent air circulation obstruction and temperature imbalances.
  • Group similar items together for easier access and to minimize temperature fluctuations.
  • Label containers with contents and freezing dates to facilitate rotation of perishable items.
  • Regularly declutter expired or unwanted items to improve airflow and visibility.
  • Maintaining a clean, organized, and clutter-free freezer enhances performance:
  • Proper food placement techniques enhance airflow and prevent obstructions.
  • Grouping similar foods together improves accessibility and reduces temperature fluctuations.
  • Regular decluttering prevents frost buildup and ensures efficient cooling performance.

7. Examine for Frost Buildup

Frost buildup in your Whirlpool freezer can hinder its performance by restricting airflow and preventing optimal freezing temperatures. To address this issue:

  • Check for visible frost or ice formations on the walls and shelves inside the freezer.
  • Inspect the door seal for gaps or damage that could allow warm air to enter.
  • Perform a dollar bill test to assess the seal’s effectiveness.
  • Maintain air vents and coils by cleaning them regularly to ensure proper airflow circulation.
  • Consider the freezer’s location, avoiding placement near heat sources or direct sunlight to prevent temperature imbalances.
  • If frost buildup persists despite preventive measures, consult Whirlpool customer support or contact professional repair assistance.

8. Check for Mechanical Issues

When troubleshooting a Whirlpool freezer not freezing, check for mechanical issues hindering performance.

  • Malfunctioning evaporator fan disrupts airflow, causing inconsistent cooling.
  • Inspect fan for obstructions or damage and replace if faulty.
  • Refrigerant leaks lead to loss of cooling efficiency.
  • Look for frost or ice buildup on evaporator coils and signs of leaks around connections.
  • Contact professional repair services for refrigerant leak diagnosis and repair.

Promptly addressing these mechanical issues restores optimal functionality and ensures frozen goods remain properly frozen.

9. Review the Freezer’s Temperature Control

When troubleshooting a Whirlpool freezer not freezing, start by checking its temperature control settings. This regulates cooling to maintain proper freezing temperatures. Adjust the control to an appropriate level to prevent overcooling or frost buildup. If adjusting doesn’t work, there might be issues with the thermostat or sensor.

  • Ensure temperature control is set correctly.
  • Clean dust and debris to maintain proper airflow.
  • Allow sufficient space around the freezer for ventilation.

10. Consider External Factors

When troubleshooting a Whirlpool freezer that’s not freezing, consider external factors that may affect its performance. Ensure it’s placed away from direct sunlight, heat sources, or extreme temperature changes. Inadequate airflow around the unit can also impact functionality.

Location Considerations

  • Keep the freezer away from direct sunlight, heat sources, or extreme temperature fluctuations.
  • Ensure sufficient clearance around the unit for proper airflow.

Maintenance Tips

  • Regularly clean air vents and coils to prevent blockages that hinder airflow.
  • Use a soft brush or vacuum cleaner to remove dirt and debris from vents and coils.

Power Supply Check

  • Verify the freezer is securely plugged in and check for tripped breakers or blown fuses in the electrical panel.
  • Consult Whirlpool customer support or a professional technician if power issues are suspected.

11. Test the Defrost Timer

The defrost timer is crucial for your Whirlpool freezer’s optimal performance. If your freezer isn’t freezing properly, the timer might be the issue. Testing it requires basic tools like a screwdriver and multimeter.

  • Ensure safety by unplugging the freezer before testing.
  • Locate the defrost timer at the back or underneath the unit and remove any covers.
  • Test the timer with a multimeter set to measure resistance. It should show continuity or very low resistance if working correctly.

If the multimeter indicates no continuity or significant variations, the defrost timer may be faulty and require replacement. Consult your Whirlpool manual or customer support for guidance tailored to your model.

12. Inspect the Evaporator Fan

Inspecting the evaporator fan is crucial when troubleshooting a Whirlpool freezer not freezing properly. The fan circulates cold air, maintaining the desired temperature. Here’s a condensed guide:

  • Unplug the freezer and remove obstructions.
  • Locate the evaporator fan behind a panel in the freezer.
  • Visually inspect for damage or frost buildup.
  • Gently spin the blades to check for smooth rotation.

13. Look for Refrigerant Leaks

Refrigerant leaks can severely impact your Whirlpool freezer’s performance, leading to inadequate cooling and potential food spoilage. Identifying signs of a leak is crucial:

  • Look for increased frost buildup inside the freezer.
  • Notice if the freezer takes longer to reach its desired temperature or fails to freeze at all.

To confirm a leak

  • Check for oil residue around the evaporator coils.
  • Use specialized detection tools like electronic leak detectors or UV dyes.

Swiftly addressing leaks with professional help ensures optimal freezer performance and prevents costly repairs. Regular maintenance, including cleaning air vents and coils, proper organization, and temperature monitoring, can help prevent leaks and other issues.

14. Consult Whirlpool Customer Support

When dealing with a non-freezing Whirlpool freezer, reaching out to Whirlpool customer support is your best bet for assistance. They offer knowledgeable guidance tailored to your freezer model, helping you troubleshoot effectively.

  • Provide model and serial number for efficient assistance.
  • Describe symptoms clearly, including any error codes.
  • Follow their recommendations for troubleshooting steps.

Whirlpool customer support may suggest common checks like power supply and thermostat issues. They may also advise inspecting air vents, coils, and the evaporator fan for blockages or damage.

15. Schedule a Professional Whirlpool Freezer Repairman

If you’ve tried all troubleshooting steps and your Whirlpool freezer still isn’t freezing, it’s time to call a professional repairman. Attempting DIY fixes can worsen the problem or void warranties.

Expert Diagnosis and Tools

  • Professional technicians have the expertise to handle complex issues.
  • They use specialized tools like multimeters and leak detectors for accurate diagnosis.

Thorough Inspection and Maintenance

  • Repairmen thoroughly examine potential causes of malfunction.
  • They offer maintenance tips to prevent future issues.

Addressing Specific Problems

  • Professionals can fix temperature control malfunctions and mechanical issues.
  • They source genuine replacement parts and ensure proper repairs.

Hiring a professional Whirlpool freezer repair ensures prompt resolution and correct repair, reducing the risk of further damage. Consult Whirlpool customer support for authorized service providers in your area.


Troubleshooting a Whirlpool freezer that is not freezing can be a challenging task, but by following the steps outlined in this article, you can identify and resolve the issue effectively. From checking the power supply to examining the thermostat settings and inspecting the freezer door seal, it is crucial to conduct a thorough investigation to pinpoint the root cause of the problem. Maintaining clear air vents and coils, evaluating the freezer location, and organizing its contents properly are essential aspects of Whirlpool freezer maintenance that can help prevent issues from arising in the first place.

By being proactive in preventing common issues like temperature control malfunction or door seal problems through routine upkeep, you can minimize potential disruptions and preserve your frozen goods effectively. While encountering problems with your Whirlpool freezer can be frustrating, there are numerous steps you can take as a knowledgeable troubleshooter before resorting to professional assistance or replacement.


What are common reasons for a Whirlpool freezer not freezing properly?

Common reasons for a Whirlpool freezer not freezing properly include issues with the defrost thermostat, condenser coils, blocked vents, improper airflow, problems with the compressor, and malfunctioning start relay.

Can I troubleshoot and resolve issues with the defrost thermostat or condenser coils on my own?

Yes, you can troubleshoot and resolve issues with the defrost thermostat or condenser coils on your own. Check for visible damage, test their functionality, and clean or replace components as necessary. Follow the user manual for guidance.

Are there DIY solutions for problems related to blocked vents or improper airflow causing temperature imbalances?

Yes, there are DIY solutions for problems related to blocked vents or improper airflow causing temperature imbalances. Ensure proper ventilation, remove any obstructions, and organize the freezer contents to allow for optimal airflow.

How do I handle issues with the compressor or start relay not functioning properly?

To handle issues with the compressor or start relay, check for signs of damage, listen for unusual sounds, and test their functionality. If these components are malfunctioning, replacement may be necessary. Refer to the user manual or seek professional assistance if needed.

When Should I consult with a professional for Whirlpool freezer temperature imbalance issues?

Call a professional for Whirlpool freezer temperature imbalance issues if DIY solutions are unsuccessful or if there are complex issues with components like the compressor or start relay. Professional technicians can provide accurate diagnosis and repairs

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